This report summarises the work undertaken through the 21/22 financial year.
This has been a very challenging year:
➢ COVID19 has caused higher levels of absenteeism, limited availability of product, increased lead times and significant increases in cost.
➢ Very frequent storm events, causing disruption to many services and the work programmes.
➢ The unforeseen building boom.
➢ The work resulting from Three Waters reform, specifically the demands for information and the positive disruption of the stimulus funding package.
Even faced with those hindrances the workload, as demonstrated in this report, has practically been delivered in its entirety and nearly all non-financial performance measures were met. This has in-part been down to the preparation the teams made early in the LTP to plan activities and budgets, meaning projects and tenders could be kicked-off well in advance of the deadlines, escaping in many areas from the material delays and cost hikes.
That early planning also ensured an intimate knowledge of the workloads and when disruption occurs the team can make well informed decisions about alternative ways of working. This was seen in many areas, particularly as the teams worked around pandemic restrictions but aiming to continue to deliver on their customer experience commitments.
